Customer Reviews
Customer Reviews for Jack O’ Diamonds Honda Tyler, TX
Buying a car should be fun. Now it can be. A car dealership you will actually be happy to tell your friends and family about.
At Jack O’Diamonds Honda in Tyler, TX, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Jack O’Diamonds Honda, allow us the opportunity to prove how good we are.
We had a great experience with Jack O’ Diamonds Honda. After we found a car online, we went in for a test drive and drove off the lot with our new purchase within the hour. The car was just as advertised, and we found all the staff we dealt with to be friendly and professional. Special thanks to our salesman, Mike, who made this experience so easy. We love our new car!
Very professional, courteous. Go way beyond the call of duty to satisfy the customer. I've experienced that the customer is their number concern. Kory always get the job done to rectify any concerns. The Honda Service Dept. Is always willing to address any concerns.
Easy in and easy out for my oil change, fluid fills, and inspection of tires etc., and for a great price!
After having been hounded by other dealerships and not finding anything close to what I wanted or could afford, I took my car to Jack O’Diamonds just to have it fixed instead. Unfortunately the amount to fix my car was more than I had bargained for and they immediately jumped into action to help me. They gave me a great value on my car and made the trade in process really easy. Rick Dunn was a great help and very nice. He made the whole process go by smoothly and went above and beyond to help me. After the ...
Each time I have taken my car to jack of diamonds the service has been excellent. I own a Acura and I will not take my car any place else in east texas. When I am unable to take it to Plano Jack of Diamond is my choice
Mr. Sam is a really nice guy! True to his word. Thank you so much
I visited to address a recall issue and it was treated promptly and efficiently with very courteous customer service.
Superb and efficient customer service! My car recall issues were resolved promptly and waiting area was quite comfortable. Also I got a free car wash service.
We always bring our Lincoln back to Jack O’ Diamonds in Tyler for service and maintenance. We consider them great people that provide trusted service!
Jack O' Diamonds Honda is the best, from sales to service. Several months ago we bought a slightly used CRV and love it. After much travel this summer, it was time for oil change and tire rotation. The service was prompt, the waiting area is comfortable in every way, and the staff was courteous. The overall maintenance check is thorough and helpful. Thanks, JOD!
Jack O' Diamonds Honda is the best, from sales to service. Several months ago we bought a slightly used CRV and love it. After much travel this summer, it was time for oil change and tire rotation. The service was prompt, the waiting area is comfortable in every way, and the staff was courteous. The overall maintenance check is thorough and helpful. Thanks, JOD!
Andy was courteous and professional. My car was ready in record time plus my car was washed and clean when ready
I have had excellent service on my Honda Ridgeline. My recall was done in a timely manner and they also have serviced my truck since my move to Texas. Excellent service and customer care!!
Timely service on my truck and superb customer service for me! No pressure sales just recommended service. Truck was ready before promised time. I highly recommend their service department!
Great service and final transactions on buying went over and reviewed operation of car very good.
Loved the Experience! Great group of associates and Rick Dunn was amazing to work with!
Personable & friendly staff, customer service oriented. Johnathon, Mike & Kyle are the best. I highly recommend this dealership.
Clean comfortable waiting room, someone to greet you when you enter, and they keep you up to date on your service and cost. I purchased my car from here in 2011 through an online service an it was a smooth process.
Lance was a pleasure to have and very welcoming. He made sure the car I got hit everything on my list.
Cory Hilton with Jack O Diamonds service department, Tyler Honda was very helpful. He took the time to go over everything thoroughly.
Rick Dunn did a great job and went over everything. Wasn't pushy like some sales people are.
Excellent. Professional, knowledgeable. Friendly. Caring. Been with them since 1999. Highly recommend them for buying and service. I trust them very much. Thank you, Jack O Diamonds
Always friendly and helpful, they all they can to get what you need. All the people are great.
I always recommend JOD to all my friends. Everyone is friendly and helpful and they do all they can to make sure you get what you need.
Great service here! Always fast and honest. Everything is explained. They truly care about their customers. Been going for years and I'll be back!
Staff were great as always. Rosalin was so kind as to arrange a loaner car for me this time to help me as my husband is gravely ill. This took a lot of stress off me and I appreciated it.
I took my car in for routine service and the gentleman that assisted me was very kind and courteous. He explained everything very well and provided me with a loaner car. I then received a courtesy call when my car was ready. I will be back! Ann K
Total Team Effort at Jack O'Diamonds Honda making our third Honda purchase here fun, fast and a joy. Kathy Nava continues to amaze us with her knowledge and dynamic personality. I was waiting for an oil change and my eye caught a new Odyssey '22 van. I went from mildly curious to a new '22 purchase! staff we worked with, DJ in Finance, Devon in Parts & Accessories, Sam, Jeff & Lance all made us comfortable and answered questions honestly and helpfully. Watching the staff support and assist each other is remarkable in the industry. We wouldn't buy a vehicle ...
Great facility and great employees that get you taken care of with any questions/needs for your car! I especially love that they check everything on your car and if they find an issue they will bring it to your attention! I didn't know you could just stop at your convenience for an oil change and/or tire rotation. That was awesome news! Definitely recommend the service here for your Honda!
Definitely recommend Sam at Jack of Diamonds Honda. The dealership staff was friendly, knowledgeable, and very helpful. The car buying experience, with same was so stress-free, I would absolutely recommend them.
We are the proud owners of two Honda Ridgelines, a 2018 & 2021. Jack O'Diamonds has made car buying a pleasure. Sam was our salesman on the 2021, I don't remember on the 2018. LOL, my husband took the 2018 for service & repair (which is pretty much painless with JOD) & I ended up trading my 2020 Rav4 in for our new 2021 Ridgeline. In service & sales all of the employees are so friendly & treat you right. Out of all of my dealings with car dealerships in sales & service JOD comes in 1st place. I've gone from a Toyota person ...
Very pleased with the service I received yesterday great job they were able to take me in even though I did not have an appointment
Jack O Diamonds Honda really took care of us. James Cole was amazing. Even in this difficult time of finding cars- James found us the exact make, model and color we were looking for. I highly recommend the experience. Les
The service department is very attentive, helpful and friendly. They go beyond just taking care of the problem and offer suggestions to avoid future issues.
Have been going to their service department for 5 years, their service advisors are the best and caring. Great accommodations while you wait! Have always been treated with respect and have talked to the technician if necessary. Good folks.
Doing business with Jack O"Diamond is always a very pleasant experience. Since my move to Tyler I had my Honda Odyssey EX-L serviced there, and I was more than pleased with the Service Department and all the employees there. Very friendly, very efficient, very knowledgeable. Now it was time to buy a new Honda, and my purchase at Jack O'Diamonds turned out to be the very best I have ever had. My salesman, Lance Nichols, was outstanding, and together with the other departments involved everything went very smoothly. Without Lance Nichols' knowledge and expertise I would not ...
I dealt with Sam who is one of the sales reps. Sam made the car buying experience a pleasure, I told him what I wanted to see and he went out of his way to accomadate me, and I bought the car! Joe in financing also did a great job for me also, he almost made it painless, overall a great experience! No pressure selling…I liked that!
Outstanding service! I have bought every Honda I have owned at Jack O’Diamonds Tyler primarily because of the Service Department. From the people who check you in to the technicians—everyone keeps you informed throughout the entire process. Exceptional service and people.
I have bought every one of my Hondas from Jack O’Diamonds Tyler primarily because of its Service Department. You need a service department you can trust for the entire time you own your vehicle; that very accurately describes the Service Department at Jack O’Diamonds Tyler. From the people who check you in to the technicians—they all keep you updated and informed throughout the entire process. Excellent people and service.
We took our Lincoln Corsair in for its 1st service. We are very pleased with how we were treated. First rate service! I recommend Jack O Diamond Lincoln for your auto service needs.
Amazing service department! They were able to correct the problem quickly and did a great job. Highly recommended!
The service department is amazing! I had a broken wheel stud and they were able to see me very quickly. Thank you so much for your help!!
Service was outstanding! Great customer service. Kudos to James. Thank you
Amazing service department… everyone was so helpful and kind! JOD always goes above and beyond and that is why I will always buy cars from them in the future. I’m a happy customer for life!!
JOD in Tyler is the best Honda Dealership in town! Their service Dept absolutely rocks! They are friendly and very helpful and pretty much has the cheapest prices on oil changes around ! I don’t trust my Honda’s to no one but them and I own 4 lol!! I recommend JOD to anyone for their Honda needs they are the best !!!
JOD has the best service Dept of any car dealership in Tyler Tx! Besides being the friendliest they also have the better deals on Honda’s. I was so pleased and impressed I sent my daughter to them and she purchased a new Honda as well! I will always be a number one fan of JOD Honda in Tyler for all of my Honda needs! I will tell anybody and everybody about this place THEY ROCK!!!
Very professional, on time on budget, beautiful facility and very nice people working there. They actually want you to be satisfied. Very refreshing over the past dealerships I have used. I highly recomment them.
My husband took our vehicle to be serviced, we were very pleased with the service as usual; Jack O' Diamond has an excellent service department!
I took my car into the service department for a recall repair. They made the process easy. When I returned later that day to pick up the car, the service person carefully explained what they had done and provided me with the paperwork to show that that the repair was completed.
Always a professional service done in a timely manner. I wouldn’t take my vehicle anywhere else. They do the complete service requested and even wash my car. Never try to sell me something else which I greatly appreciate. Can’t go wrong, service department number one
This was my second purchase from James Cole. I specifically asked for him when I visited the dealership. Great experience, he was helpful, knowledgeable and professional.
Staff is professional, friendly & respectful. . Handled my maintenance with excellence. Car was ready as promised and also washed. Price was very competitive. Explained everything that was serviced
I bought a Ford Escape from JOD last year and their routine service as well as their warranty service has been outstanding. They always exceed my expectations! I had a routine oil change done there Friday and thanks to their thorough inspection I left knowing the current condition of my brakes, coolant system, filters, fluids, battery, tires. Also had my car washed and vacuumed. All for $50.
Always fast and courteous service! I've been going to Jack O Diamonds since I bought my first Honda in 2010. Bought my second Honda in 2015. I wouldn't take my car anywhere else for service! Everyone in the service department is Fantastic! Andy has been my contact in the service department for over 10 years and he is extremely knowledgeable and always gives great customer service with a smile! Not to mention their prices are as great as they are!
Always fast and courteous service! I've been going to Jack O Diamonds since I bought my first Honda in 2010. Bought my second Honda in 2015. I wouldn't take my car anywhere else for service! Everyone in the service department is Fantastic! Andy has been my contact in the service department for over 10 years and he is extremely knowledgeable and always gives great customer service with a smile! Not to mention their prices are as great as they are!
Love the service department at Jack O Diamonds! Always takes great care of our Honda’s. Answers all my questions and one reason we buy again and again!!
Everyone was friendly and helpful. I found the car online, did a live chat to confirm availability and schedule my test drive. We were greeted immediately and directed to Lance Nichols who explained every aspect, answered questions and did the deal. I would highly recommend Lance and the JOD team.
Great service! Everyone was very friendly and helpful. I used the shuttle to get back to work and back to my car and they were wonderful too!!
My sales person was James Cole and was very nice to deal with. He has been able to answer my all of my questions in an easy to understand way and has assured me that when I likely ask same questions he will be happy to help again. I was dreading looking for another car but it has actually been an easy experience.
Jacob York made my first car buying experience great! He was very helpful, friendly, and knowledgeable. He got things done quick and easy. I will definitely return to buy again.
I love the service department. They are always friendly and helpful. They are always good at communicating about the service on my car as well.
Customer service at this dealership is always the best. Andy is always polite and friendly. Thank you for always hitting a home run in customer service. I noticed you washed my car. Your dealership always goes the extra mile. Thank you....
Great buying experience from start to finish provided by Roy Crigger will definitely be a repeat customer will recommend to all of family and friends
Sam Price did an excellent job in getting me a new car and instructing me on its use. He was very helpful with every aspect of the sale. Outstanding service! High quality! Doug Byrd
recent visit for oil change service. vehicle was checked in and service department completed work in a very timely manner. excellent care with clean and comfortable waiting area.
Went in for scheduled maintenance and recall repair. Quick and easy.
First trip to the service department at Jack O Diamonds Lincoln. There was a recall on our Nautilus cameras. Everyone was very courteous and helpful, providing a vehicle for use while repairs were completed on our vehicle. We recommend this service department.
I purchased a new car here in 2019. The customer service and staff are excellent. Each time I have to come in for a service, I never have to wait that long and the staff are always so friendly and helpful. Paula is the absolute best!
James Cole helped us out and was great! DJ Dancer gave us some beneficial advice on finances. Everyone we encountered was very kind. Thank you!
My husband and I had a great experience purchasing a Highlander from Jack O’Diamonds! We drove in from Houston and our Sales Representative, Kathy, had the Highlander pulled up and ready to test drive by the time we arrived. She was very professional, helpful, and easy to work with. Thanks for making our car buying experience as smooth and pleasurable as it could be!
Purchased preowned vehicle from Chris Rogers. No pressure or uncomfortable situations. We drove the vehicle as much as we wanted and were left to make our decision without hassles. Sarah McCown and Joe Luna helped us as well. Good people all.
James Cole was knowledgeable and very helpful! Worked with me to make a deal. Wish that damage had not been done.
The service we received was very easy and everything went very well. I couldn’t ask for a more pleasant experience.
From first contact with Sarah McCown to the salesman, James Cole, to the finance guy, D J Dancer, this team made selling and buying a new car easy and fast. It was a pleasure doing business with them!
First time car experience went smooth , they helped me find a car when no one else in Tyler would ! Very polite and helpful they worked with my budget and found me a affordable car under 10k ! Roy was very honest and polite not pushy at all !! I highly recommend this dealership above the rest !
Always a pleasure and great work! Pleasant staff and helpful! I would recommend this dealership. Was just as easy to have service as it was to buy the car in the first place. thank you
Services did a great job servicing my car. Little bit of a wait on oil change, they don’t take appointment for that and I wish they did
Great dealership and service department. They did 5 star service on our Honda Ridgeline with a noise on the driver side. They found and fixed the problem.
The most important thing I’m looking for is good service, well I received that along with speedy and friendly as well as professional. The dealership was clean and very comfortable waiting area.
Freienly and professional service staff. Freienly and professional service staff. Freienly and professional service staff. Freienly and professional service staff. Freienly and professional service staff.
The service department is great and they make it so easy to get your vehicle serviced or repaired. The employees are very courteous and will give you a ride to work while they service your vehicle.
I have been a customer here for 15 years. I have dealt with both the service and sales departments. Paula took care of my maintenance needs on the 2013 Civic with over 100,000 miles. The vehicle still runs great. I have had all my vehicles maintained by this dealership, and any problems have always been caught before they left me stranded somewhere. I have never been stranded for 15 years! Always courteous and professional. You can't go wrong here.
Kaylen and Julie were top notch on keeping me updated on my repairs... and Lance the tech always seems to be able to find what other mechanics have missed.... They always go out of their way to see that I’m not without my work car for any length of time.... as always “Job well done Jack O’ Diamonds
I recently changed dealerships because I was unhappy with the former dealer. Best decision regarding my auto I ever made. The entire staff is professional and they treat me as a friend. While waiting for the service, even the techs say hello and are just plain nice. They have treated me so well that I have bragged on them with my friends. I generally don't make recommendation, but in this case I will.
Excellent Dealership and Customer Service Dept!!! Very clean with courteous staff. I highly recommend this dealership to anyone wanting to buy or service their car!! Thank you!!!!
Excellent Dealership and Customer Service Dept!!! Very clean with courteous staff. I highly recommend this dealership to anyone wanting to buy or service their car!! Thank you!!!!
Great service here after stress searching for a new vehicle. Drew York definitely answered my questions and made the experience comfortable. Thank you for the patience and listening to all my questions. This was fun and happy with my purchase of my new 2021 Honda Civic.
James Cole went above and beyond to get BOTH of my daughter in New Civics. We will definitely use him and JOD for any other future vehicle purchases.
Best service department around. I always know I will be treated with courtesy when I go in for any type of service. No turnover so you really get to know your service counselors.
Trenton was very professional and personable. He listened to my needs and worked with me to get what I wanted and needed. I enjoyed it.
Chris Rogers was my pre owned sales consultant and he did an excellent job making sure I was satisfied with the 2019 platinum murano. Thank you
Wear wonderful service with Honda and Lance Nichols who sold us the car was great. He showed us several cars we where interested in and went above and beyond on seeing that we got what we wanted. He also took time in showings us everything about the car in detail.
Came in for an oil change on my Accord, noticed a CRV the same color and went out to admire it. Sam P came out immediately to greet me, show me the difference in features of the CRV vs Accord. Took a test drive, Sam gave the maximum for my Accord and negotiated a good price on the CRV, so drove out same day with my third Honda purchase from JOD. Sam actually took the time to set up IPhone on the new vehicle and show me all the 'bells and whistles' on the CRV... was extremely helpful!! Even the ...
Jack O’Diamonds Service Representative, Julie, has been handling service on my Honda since I moved to Tyler. She has been great! Last week, I purchased a new Honda from Jack O’Diamonds. James Cole, my salesman, was very knowledgeable, professional, and patiently answered all my questions. D J handled all the financial paperwork and excelled in guiding us through that process. I would highly recommend dealing with both of these gentlemen on a car buying experience!
Lance is always helpful and listens to what we need. This is the fourth car we have bought from him. The service department is also great.
I was provided outstanding service! Everytime I go there for any type of work that needs to done: everything is done great and in a timely manner.
Jack O Diamonds service department is the real deal. Everyone there is professional, courteous, and friendly. Wouldn’t go anywhere else for servicing our Lincoln.
Lance Nichols greeted us with a patient, engaging, kind demeanor, much more effective than any high pressured sales effort. We bought and love our Accord!
I have dealt with this service department for the past 2 years. My teenage daughter has been able to take her car in for service last minute multiple times with no issues. Every experience has been easy and pleasant.
My family and I are long_term customers, having purchased many vehicles from them. The Service Department is unparalleled and well trained'. Always ready to help!
